2ja bat Privacy Policy

1 About This Policy

This Privacy Policy explains how 2ja bat ("the Platform", "we", "us") collects, stores, uses and protects the personal information of players and visitors who use our website, mobile application and associated services. It applies to all interactions with the 2ja bat platform, from the moment you land on the homepage through to account registration, deposits, betting activity and withdrawal requests.

Privacy is something we take seriously — not just because it is good practice, but because Pakistani players deserve to know exactly what happens to their data when they use a platform. This document is written in plain, straightforward English so that it is genuinely readable rather than being a wall of legal text that nobody actually looks at.

This policy should be read alongside the 2ja bat Terms and Conditions, which govern your overall use of the platform. By using 2ja bat, you agree to both documents. If you disagree with any part of this policy, please stop using the platform and contact our support team to arrange account closure.

2 Data We Collect

2ja bat collects personal data in two ways: information you provide to us directly, and information collected automatically as you use the platform. Here is a breakdown of both categories:

Information you provide directly:

Information collected automatically:

• Device type, operating system and browser version when you access the platform.
• IP address and general geographic location (city/country level — not precise GPS location).
• Pages visited, features used and time spent on the platform (session analytics).
• Betting history, game session data and transaction logs associated with your account.
• Cookie identifiers and similar tracking technologies (see Section 6).

We do not collect sensitive personal data such as biometric identifiers, health information or political opinions. The data we collect is limited to what is necessary to operate the platform securely and provide you with a good experience.

3 How We Use Your Data

The personal data 2ja bat collects is used for the following purposes. We do not use your data for anything beyond what is listed here without obtaining additional consent from you first.

• Account management: Creating and maintaining your player account, authenticating your identity when you log in, and managing account settings including deposit limits and responsible gaming tools.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, processing withdrawal requests, and maintaining accurate transaction records in your account history.
• Platform personalisation: Tailoring your experience on the platform based on your activity — for example, showing cricket and PSL markets prominently if that is your primary betting interest, or surfacing slot games in categories you have previously engaged with.
• Customer support: Using your account history and transaction data to resolve queries efficiently when you contact our support team, without requiring you to repeat background information.
• Promotional communications: Sending bonus offers, PSL promotions, VIP programme updates and platform announcements to your registered email or mobile number, subject to your communication preferences. You can opt out of marketing messages at any time.
• Security and fraud prevention: Monitoring account activity for signs of unusual behaviour, detecting multiple account registrations from the same device or payment method, and protecting the integrity of the platform against fraudulent activity.
• Platform improvement: Analysing aggregated, anonymised usage data to understand which features players find most useful, identify technical issues and prioritise improvements to the betting and casino experience.

4 Payment Data & PKR Transactions

All financial transactions on 2ja bat are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment details are handled with a high level of care. Here is what you need to know about how payment data is managed:

What we store: 2ja bat retains a record of each transaction — the amount in PKR, the date and time, the payment method used (e.g. JazzCash, Easypaisa, Raast, bank transfer) and the transaction status. These records are necessary for account balance accuracy, dispute resolution and financial reporting.

What we do not store: 2ja bat does not store your full mobile wallet PIN, complete bank account number, card CVV or other sensitive authentication credentials on its own servers. Payment authentication is handled directly by the respective payment gateway or mobile wallet provider.

Third-party payment processors: When you initiate a transaction, your payment details are transmitted to the relevant payment processor (for example, the JazzCash or Easypaisa infrastructure) using encrypted connections. These processors have their own privacy and security policies governing how they handle your data during the transaction.

Transaction history: Your full PKR transaction history — deposits, withdrawals, bonus credits and adjustments — is available in the Payments section of your account at all times. If you notice any discrepancy, contact our support team promptly with the relevant transaction reference.

5 Sharing Your Data

2ja bat does not sell your personal data to third parties. However, there are specific and limited circumstances in which your data may be shared with trusted partners or disclosed as required. These are set out clearly below:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment providers as necessary to complete your deposits and withdrawals. This is limited to the data required for the specific transaction.
• Identity verification services: If account verification is required, your identity documents may be processed by a third-party KYC (Know Your Customer) verification provider. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game software providers: Third-party developers who supply slot games and live casino content to the 2ja bat platform may receive anonymised session identifiers for the purpose of game round logging and RTP reporting. They do not receive your personal identity details.
• Fraud prevention and security services: Aggregated risk signals (such as device fingerprints and IP reputation data) may be shared with anti-fraud partners to protect the platform and all players on it from fraudulent account activity.
• Legal and compliance requirements: If 2ja bat is required by applicable law or a legitimate authority to disclose specific information, we will comply with that requirement. We will notify you of such a disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of the platform or its assets, player account data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such change in advance.

All third-party partners who receive personal data from 2ja bat are required to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not permit third parties to use your data for their own independent marketing purposes.

6 Cookies & Tracking Technologies

2ja bat uses cookies and similar technologies on its website and app to keep the platform running smoothly and securely. Cookies are small data files stored on your device when you visit the platform. Here is how we use them:

• Essential cookies: Required for the platform to function at all — keeping you logged in during a session, remembering your language and display preferences, and maintaining the security of your session. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players drop off in the registration process, and how different betting markets are used. This data is aggregated and anonymised. It helps us make the platform better.
• Preference cookies: Remember your display settings, preferred sports categories (such as cricket or PSL markets) and notification preferences so you do not have to reconfigure them every time you log in.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual access patterns — for example, a login attempt from a new device or location that does not match your usual pattern.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. The 2ja bat mobile app uses equivalent technologies (local storage and session tokens) to provide the same functions.

7 Data Retention

2ja bat retains personal data for as long as it is necessary for the purpose it was collected, or for as long as required to comply with applicable record-keeping obligations. Here is a general guide to how long different types of data are kept:

• Account and identity data: Retained for the duration your account is active and for a defined period after account closure, to fulfil any legal or financial record-keeping requirements.
• Transaction records (PKR deposits and withdrawals): Financial transaction logs are retained for a minimum period consistent with standard financial record-keeping practice.
• Betting and game history: Your betting history and game session records are retained in your account history and kept for a defined period to support dispute resolution and responsible gaming reviews.
• Support communications: Records of conversations with our support team are retained for a period sufficient to resolve any follow-up queries arising from the original interaction.
• Marketing consent records: Records of your marketing communication preferences are kept for as long as your account is active to ensure we respect your opt-in or opt-out choices accurately.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Your Rights Over Your Data

As a 2ja bat player, you have a number of rights over the personal data we hold about you. These rights can be exercised by contacting our support team with your account details and a description of the request. Here is what you can ask for:

To exercise any of these rights, contact the 2ja bat support team through the platform's live chat or support email. We will respond to all valid requests within a reasonable period. We may need to verify your identity before processing a data request to ensure we are sharing or modifying the correct account's information.

9 Security Measures

Keeping your data secure is a core operational priority for 2ja bat. The platform employs multiple layers of technical and procedural security to protect personal information from unauthorised access, loss or misuse.

• Encryption in transit: All data transmitted between your browser or app and the 2ja bat servers is protected using TLS (Transport Layer Security) encryption. You can confirm this by the padlock icon in your browser's address bar when on the platform.
• Encryption at rest: Sensitive personal and financial data stored in 2ja bat databases is encrypted at rest, meaning it is unreadable to anyone without the appropriate decryption keys even if storage were somehow accessed.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security. This means that even if your password were compromised, an unauthorised party would still need access to your registered mobile number to log in.
• Access controls: Internal access to player data is restricted to staff who genuinely need it for their role. Access is logged and audited. No employee has blanket access to all player data.
• Security monitoring: The platform runs continuous monitoring for suspicious access patterns, unusual login activity and potential data security incidents. Any detected incidents are investigated and resolved promptly.

While 2ja bat implements strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

10 Children's Privacy

2ja bat is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes age verification steps specifically to prevent under-18s from creating accounts.

If we become aware that personal data has been collected from a person under 18 — whether through a false declaration of age at registration or any other means — we will immediately suspend the account, delete the associated personal data and withhold any balance pending appropriate review.

If you are a parent or guardian and believe your child has created an account on 2ja bat, please contact our support team immediately so we can take the necessary action.

11 Updates to This Privacy Policy

2ja bat may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features being introduced, or changes in applicable data protection standards. When we make material changes, we will notify registered players via the email address on their account and/or via an in-platform banner at the time of next login.

The "Last updated" date shown at the top of this page always reflects when the current version came into effect. We recommend checking this page periodically if you want to stay informed about how your data is being managed.

Continuing to use the 2ja bat platform after a notified policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any updates, you should stop using the platform and contact support to arrange account closure.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please reach out to the 2ja bat support team. We are available 24 hours a day, 7 days a week.

You can also visit our FAQ page for answers to common questions about account data, payment privacy and security. For detailed platform rules that work alongside this policy, see the Terms and Conditions.